Quality Control (QC): All goods are dispatched from TSwatch which are checked before delivery, and including the appearance of the goods, the functions of the watch, the packing, and all the accessories.We check especially that the watch is running, features (chrono or date) are working and chrono resetting, general appearance (new goods, and no scratches or trace of use), and the compliance of the watch, which are ordered that we received from the factory. We cannot be held responsible for the quality of the material, which is used by the factory, and wearing the watch that either have a shortened life or a more difficult to use, or conception weaknesses (movement design, and replication flaws).
Please also keep in mind that we cannot open all watches to check the movements inside. We also cannot check every screw and link via disassembling/reassembling the watch. If the watch has any defects, we will possibly have missed during our visual inspection occurs, and related to a wrongly advertised movement or defective links. When the watch has been sent back, we will cover the exchange after the defect has been discovered by the user. We expect that you can understand on this. Unfortunately, because of it can be hidden about these problems, we really cannot see during our inspection.
Please understand that we provide a service on factory’s reps: all supplied watches are ordered by choosing them on our online store. Based on our own pictures, the watches are exactly manufactured by the rep factory, and working as it was designed. It means that if the factory designed a bad watch, we will apply their warranty. However, if all their watches are the same, we will not be held responsible for them. Because of we cannot make replicas better than the watches, which are manufactured in the factory, we do not pretend that we can deliver 100% accurate replicas.
We really aim at communicating openly, promptly and carefully with all customers in relation to issues of received goods. We commit to find the best possible solution of problems that customers may arise. However, please keep in mind again that we cannot warranty perfect reps, and we advertise what the factory does. If the advertisement is proved that it is incomplete or wrong. For any reasons, we will do the necessary steps to correct our own descriptions. We warranty that watches are new, unused and functional as they should. For better decide, if a rep matches with your expectations in terms of quality and design, we will strongly advise that you share your opinions on specialized boards, such as RWI. However, in terms of our side, we will advise you as well as we can. With our knowledge and experience, please keep in mind that there are fields where we have less aware than rep fans…